After Sales Service and Customer Engagement is rapidly taking the centre-stage when it comes to enhancing customer satisfaction & building customer loyalty. However most of the manufactures are finding it difficult due to poor customer visibility. AppLions is India’s first platform for consumer durable industry which bring all the stakeholders of ecosystem such as consumers, dealers, service providers and manufactures together. This platform bridges the gap between all the stakeholders and gives good visibility and reach.
AppLions also helps each of them understand requirements of consumers better and offer excellent after sales service. For consumers, AppLions offers the clear benefits of paperless storage of receipts. On top of that, the app and web service allows you receive paperless warranties from retailers, browse related accessories, and most importantly, track warranties / AMCs and get notified when a warranty is about to expire. Consumers can also place service call in case the appliance breaks down.
AppLions enables consumers to connect to other appliance users and access loads of useful information related to the appliances. While warranty tracking is great for consumers, AppLions also provides a great sale & marketing opportunity to Manufacturers & dealers, who can market warranty extensions, insurance, accessories for related products and even target replacement market. AppLions keeps all the customers, dealers, service providers and manufactures connected with each other for mutual benefits.